The
American Welding Society (AWS) has recognized the need for a Member
Satisfaction Survey in order to get a better understanding of member
needs and expectations. Accordingly, AWS hired a top research firm,
InsightMAS, to conduct a study of AWS Individual Members. Since a large
percentage of AWS Members are Certified Welding Inspectors, the study
included a CWI satisfaction component. The goal of the research was to
assess:
* Importance of general and specific membership
benefits
* Satisfaction with membership benefits
* Quality of service provided by AWS Headquarters
* Satisfaction with CWI Certification Program
The satisfaction survey was a random, web-based survey of a
statistically valid, representative sample of AWS Members. More than
700 Members participated in this study. Summarization of study findings
were presented to the AWS Board of Directors last fall. The entire
survey findings can be viewed by clicking here.
