Hi Okie. I have never sent a machine there, but I will tell you the couple of penny ante complaints that I've seen posted on this site were quickly disputed by many people that came to the defense of Kaye's business' integrity. I have dealt with her many times on the phone & she'll go out of her way to help you. After being in the buy & sell business for many years, I can tell you that you are always going to have a few individuals that will complain, no matter what you do for them.
I'm glad you took the time to tell everyone about your good experience. I know that means a lot to her & makes a guy like myself, who's doing the same kind of business happy too. S.W.