What we used is not necessarily appropriate for you but it passed the new criteria- We simply stated that we will supply a fabricated and/or coated product that meets the customer's specifications, and that our goal is to do so on a continuous basis with less than a 1% error rate. (Our corporate business plan, which is developed for corporate health but serves as objective evidence for AISC requirements, has reduced trhat to 1/2% for 2007.)
Basically, our goals for coatings are tied in with fabricaton; our managment review procedure addresses what we are going to measure, and how often, to determine if we have met our goal.
Some have asked what is measured but it doesn't matter as long as it is appropriate for what you do. However we combine several methods - we count the total number of inspections performed under our quality program (this info is in our records anyway) and we track the cost (time & $) of rework to compare to the value of the job.
We don't get very definitive about what we will or won't do if we do not meet the goal because that is a variable that is difficult to address until you get there. We simply state the a long range action plan will be determined in the management review and that Quality meetings are held weekly to address both positive and negative trends, and to identify/address short term issues. Then, of course, we keep records that demionstrate we have done that.
Our training procedure also addresses providing training,instruction, and feedback to production personnel (fab & paint) and some of that will be in response to quality issues.
The biggest hurdle to the new Paint Endorsement is the time it takes to realize you have addressed almost all of the requirements when you went to the Building Standard. It sounds complicated but when you dissect it you probably see that you are already there. Just keep your goal simple, real (for you), measureable, and easy to maintain records for.