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Ok-- I just want to know what you would expect as a customer::
We pay the shipping to get your machine into our shop to fix someone elses miss-mash. (savings of $350). Once the machine arrives, the doors are found to be damaged. We spend our time submitting a claim , ordering replacement doors, etc, etc,etc. We get that taken care of, your machine is now something to be proud of, we give your a 15% discount on parts and labor. Ship machine back to you with a total bill of $1700. It is delivered to a construction job site--where you don't know its there until 7 days later. You remove all the packing and shrinkwrap to discover a dent in the side of the roof-- you call me to report damage--I file a claim--30 days later the freight company denies claim stating " too much time elapsed between delivery and claim"
SHOULD I AS A SHOP COVER THE COST TO REPLACE ROOF FOR YOU THE CUSTOMER???????????